Accessibility

At HLT Express, we're committed to making our website and services accessible to everyone, including people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our Commitment

HLT Express is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our goal is to make our website and services accessible to the widest possible audience, regardless of technology or ability. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Compliance Standards

Our website is designed to meet WCAG 2.1 Level AA standards, which ensures accessibility for people with disabilities, including those using assistive technologies.

Accessibility Features

Our website includes various accessibility features to help all users navigate and interact with our content:

Keyboard Navigation

Our website can be fully navigated using only a keyboard. All interactive elements are accessible via keyboard shortcuts.

  • Tab key to navigate between elements
  • Enter or Space to activate links and buttons
  • Arrow keys to navigate menus and lists
  • Esc key to close modals and menus

Screen Reader Support

Our website is compatible with popular screen readers, including JAWS, NVDA, and VoiceOver.

  • Descriptive alt text for images
  • Proper heading structure
  • ARIA labels and roles
  • Semantic HTML elements

Visual Accessibility

Our website uses high contrast colors and clear typography to improve readability for users with visual impairments.

  • WCAG AA compliant color contrast
  • Scalable text (can be enlarged up to 200%)
  • Focus indicators for keyboard navigation
  • No reliance on color alone to convey information

Mouse Alternatives

Our website can be used without a mouse. All functions are accessible via keyboard, touch screen, or assistive devices.

  • Full keyboard navigation support
  • Touch screen compatibility
  • Voice control support
  • Assistive device compatibility

Additional Accessibility Features

Alternative Text

All images on our website include descriptive alternative text (alt text) that describes the content and function of the image for users who cannot see them.

Text Resizing

Text on our website can be resized up to 200% without loss of content or functionality. You can use your browser's zoom feature or text size settings to adjust the display.

Form Labels

All form fields on our website include clearly labeled inputs and instructions, making it easier for screen reader users to complete forms accurately.

Error Identification

Form errors are clearly identified and described both visually and programmatically, allowing all users to understand and correct errors easily.

Link Context

Links are clearly described with context, and we avoid using generic link text like "click here" or "read more" without additional context.

Consistent Navigation

Our website uses consistent navigation patterns throughout, making it easier for all users to find and access information.

Known Accessibility Issues

We are actively working to address accessibility issues on our website. If you encounter any accessibility barriers, please contact us and we will work to resolve them.

Current Status

Our website is largely compliant with WCAG 2.1 Level AA standards. We are continuously improving our accessibility features and addressing any identified issues. If you encounter any accessibility problems, please report them to our accessibility team.

Accessibility Feedback

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Email

accessibility@hlt-express.com

We typically respond within 24-48 hours during business days.

Phone

1-647-360-4178

Available Monday-Friday, 9 AM - 5 PM EST

What to Include in Your Feedback

When reporting accessibility issues, please include:

  • The page URL where you encountered the issue
  • A description of the accessibility barrier
  • The assistive technology or browser you're using
  • Your contact information (if you'd like a response)

Accessibility Resources

Learn more about web accessibility and find resources to help you better use our website:

Web Content Accessibility Guidelines (WCAG)

Learn about the international standards for web accessibility:

Visit WCAG 2.1 Guidelines →

Assistive Technologies

Popular assistive technologies that work with our website:

  • Screen Readers: JAWS, NVDA, VoiceOver
  • Screen Magnifiers: ZoomText, Windows Magnifier
  • Voice Control: Dragon NaturallySpeaking, Windows Speech Recognition
  • Browser Extensions: Accessibility tools for Chrome, Firefox, and Edge

Browser Accessibility Features

Most modern browsers include built-in accessibility features:

  • Text Zoom: Use Ctrl/Cmd + or - to adjust text size
  • High Contrast Mode: Available in Windows and macOS settings
  • Keyboard Navigation: Use Tab, Enter, and Arrow keys to navigate
  • Browser Extensions: Install accessibility extensions from browser stores

Need Help?

If you need assistance accessing our website or services, or have questions about accessibility, our customer service team is here to help.

Contact Support